Contact us

Replies are sent from support@twitcasting.tv
Ensure your settings allow emails from this address.
おすすめ規制・ロック解除の申請はこちら
[Holiday Notice] Twitcast Support will be closed from Sep 19 to Sep 23.
Inquiries received after 6:00 PM (JST) on Sep 18, as well as ID verification reviews, will be handled sequentially starting Sep 24.
We apologize for the inconvenience and thank you for your patience.

Enter the account ID of the streamer (e.g., @twitcastinglive)

※Please provide the account of the recorded broadcaster (in alphanumeric characters) and the broadcast date and time. (e.g., @twitcasting_jp, at around ■ hours on ▲ month ▲ day)
※Please provide information such as the video URL.
※Please provide information such as the video URL.
※Please enter the leveled-up broadcaster's account using alphanumeric characters. (e.g., @twitcasting_jp)
※Please enter the account you wish to delete in alphanumeric characters. (e.g., @twitcasting_jp)
※Please provide the purchase ID for the relevant product/ticket.
※Please provide the purchase ID for the relevant product/ticket.
※Please provide the purchase ID for the relevant product/ticket.
※If you report directly from the broadcast or live view, we can confirm and respond more quickly. Anonymous reports are possible.
※To request unlocking your account, please <a href='https://twitcasting.tv/indexsupportrequest.php'>click here</a>.

*Include what triggered the issue, if known

(e.g., started after an OS update, or occurring since a specific date)

*Include the exact message and error code if an error message was displayed

*Requests to unlock an account must be made by the account owner. Third-party requests may result in a permanent lock.

Please read before submitting

  • We only provide support through this form. Phone or in-person support isn't available.
  • Replies may take time. Please also check your spam folder.
  • We don't send individual replies for certain types of inquiries.
  • Hours: Weekdays 10:00 - 18:00 (Japan Standard Time) *Closed on weekends and Japanese public holidays.

Examples of inquiries we don't reply to

  • Reports of inappropriate streams or videos (Please use the "Report" link under the player)
  • Reports of spam (Please use the "Report spam" link on comments)
  • Reasons for not appearing in "For you" (Ranking factors are not disclosed)
  • Reasons for video deletion or account suspension
  • Excessive inquiries (Accounts disrupting our operations may be suspended)
The personal information you provide will be used to respond to your inquiries.
We may outsource the storage and management of your information to third-party service providers that meet our security criteria. Additionally, to improve our support efficiency, the contents of the 'Details' field and our responses may be processed using OpenAI's AI systems via API. Please note that your data will not be used to train or improve OpenAI's models.For more details, please refer to our Privacy Policy (https://twitcasting.tv/indexprivacy.php).
Other than the cases mentioned above, we will not share your personal information with third parties without your consent.

Regarding your personal information, you have the right to request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, suspension of third-party provision, and disclosure of third-party provision records. To make any of these requests, please contact the desk below.

Providing your personal information is voluntary. However, if you do not provide the required information, we may not be able to respond to your inquiry adequately.

[Personal Information Inquiry Desk]
Moi Corp. Personal Information Protection Manager
Head of Privacy Office Contact: privacy@moi.st

*Complete all required fields to enable the button